How to manage spam

DMCI Broadband's mail servers filter thousands of SPAM messages each day. Occasionally, legitimate messages will get tagged as SPAM and be placed in the SPAM Folder of Webmail. Message's are held here for 10 days, then are automatically deleted.

If you have legitimate messages being tagged as SPAM you can White list the sender to prevent further filtering by our server for this specific sender.

To White List a sender:

1. Click on the SPAM folder on the left side of our WebMail window.
2. Click on the message. Then right mouse click on the message and select Whitelist Sender from the menu. Further emails from this sender will no longer be filtered by our server.